NetStable   (205) 928-3705
Facebook Page LinkedIn Page

Service Level Agreement (SLA)

Last revised on 12/22/2010

This Standard Service Level Agreement is an integral part of the Service Agreement for paid subscriptions.

During the term of the agreement, NetStable, LLC shall use all reasonable commercial efforts to ensure that services are available to you 99.77% of the time in any calendar month, which translates to a maximum of 1 day of unavailability per calendar month. Business hours are between 9:00AM to 9:00PM, Monday thru Friday, EST. Support for service contracts are available 7x24x365. Response time for us contacting you by a support representative will be 12 hours (typically under eight hours). During non-business hours and on holidays, response time for speaking with a qualified support representative will be 24 hours (typically 12 hours) for those customers with service contracts.

The above response times are provided as a guide only and should not be considered a commitment or promise.